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This paper aims to evaluate the internal processes of the current land administration in Kenya based on the following parameters that include ownerships, transactions, transfers, inquiries, public records of maps as attributes, issues, and customer satisfaction using stakeholder surveys and focused group discussions. A framework tool was developed for evaluation and shared with potential respondents who were either clients or staff working at the Ministry of Lands to obtain an overview of the performance of the documentation and registration processes of the land administration system (LAS). Data collected were processed and analysed using SPSS 26. To ascertain data reliability, the Cronbach’s alpha test was performed, and a coefficient of 0.908 was calculated, which indicated the presence of high internal consistency of the questions and relevance of the study subjects for the participants. The findings revealed the presence of emerging issues where an average of approximately 28% of clients do not have an idea of land registration transactions. In addition, in Kenya, similarly to other national mapping agencies in the developing world, pre-independence laws have begun, which need to be upscaled or revised to sustain and effectively address issues noted on land administration and policy.
